[alex]

On the day of my travel home, I called American Airlines and paid $25.00 for "confirmed Stand-by" to get me home earlier from my week-long business trip. When I arrived at the airport, the first leg of the flight was cancelled, thus prohibitted me from making my connection in Dallas to get me home that night.

I asked for some compensation via the airline's email complaint system. I fear I will never hear from them and will never get my money back.

Everything I have ever heard of this airline is true. All bad. I ended up flying to Denver, spending the night there at a cost of $175.00, renting a car and getting stuck in a blizzard on the way home, thus having to pay for another hotel bill (make that Motel bill) at an out of the way motel in a small town (the state patrol closed the interstate). This ordeal ended up costing me $486.00, plus the $25.00 that I paid for that confirmed stand-by.

I would rather drive, take a train, or pay extra for a flight on another airline than fly American ever again. The agent at the airport offered me a voucher for a future flight. While I was polite in my decline of his offer, I silently told him what he could do with his voucher. I will never give them my business again, nor will I refer my clients to them.