[dolphinegg]

On August 8th, I was traveling from New York to San Francisco with my friend. Prior to going to the airport, we used www.delta.com to perform an e-checkin. We did not have any printer, so we planned to collect our boarding passes at the airport.

Since we were not checking any luggage (we were only caring two small shoulder bags given that we were in New York for a short weekend trip), we decided to arrive at the airport 40 minutes prior to our flight. Upon arriving at the airport, we tried using the electronic kiosk to print our boarding pass, but the computer refused to print them and requested us to see an agent.

We immediately spoke to a Delta representative, and she refused to help us. She did not seem interested in understanding that we had already performed an e-checkin and that we did not have any bags to checkin.

We finally returned to San Francisco on the next day by purchasing another ticket

We sent delta a fax and also filed a complain on their website, but we haven't heard anything back from them for over 7 days.