[s194428]

I have witnessed the most appalling customer service situation ever. I was scheduled to travel from the flight from Denver to San Jose at 9.34 on First Class.s I approached the gate, I was accosted by the representative with an offer to fly on the previous flight for $50 extra. I agreed and he told me it was not going to be first class but economy. I said it was ok. When I went in, my hand baggage was snatched from me and I was put in a Seat 22E - middle. I asked the rep if I could be moved to the emergency row middle seat instead. I have never seen anyone answer me as impolitely as he did. When I asked him why he would not give me a seat that was empty given that I was downgraded, he asked me to leave if I wanted to in the most impolite tone I have ever heard "You get 22 E. You can leave if you don't like it" was what I was told - which I did. I found when I got out that my bags have however left. I now have been charged $50, have lost my bags and am at Denver Airport. The guy at the door then tells me "That is $39 extra". So you downgrade me and then charge me $39 to get on a middle seat???? I am going to blog and post this experience in every site that I can. I will make sure that over the next 2 hours that I am stuck here, this post will feature in a dozen forums. I am a Star Alliance Gold member with 500k Lufthansa Miles. This is about the worst I have been treated anywhere.