Inconsistency with charges for being over the weight limit
Delta,
I had a new travel person make my tickets and they made them in my nickname, at the airport in Pensacola one of your agents would not work with me, I had my passport and I am a Gold Med, she said she could not do anything, I know this was my fault, but I fly a lot out of Pensacola, then the scales weight was one pound over and she charged me $25.00. On my return flight from Greenville S.C. your agent got my ID and Gold card and fixed everything also my miles. I was three pounds over and she said that as a Gold Med that would be no charge. The agent in Greenville was Suzanne Taylor, I also fly out of Greenville and have watched the difference in the two cities, Suzanne is one of the most helpful people I have ever seen not just to me but others all the time. I will not give you the name of the agent in Pensacola yet this is the second time I have had trouble with her, the next ,t will be a phone call and formal complaint.
W.B.J.
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Apr 13, 2007, 5:14 AM
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