[Julia Tang]

On August 22, three of us were flying to London from Taipei with Eva Air- one of the Top Ten International Airlines. (Travel & Leisure)
Not until we couldn’t find our luggage did we realize the three-letter airport code and dates on our bag tags were wrong. We tried to report lost luggage to EVA Air, but the airline counter was closed , and no one could enter the information of our tickets with attached bag tag details into a tracing system . We could not get a copy of the lost-luggage report, or local telephone numbers to call for updates; not to mention to check EVA air's website for updates. Customer-relations manager? There isn’t such a thing. They could not care less about customer satisfaction, even if we're very frequent fliers with them.

At that moment we didn’t ask the airlines about its reimbursement policy for replacement toiletries and clothing because we believed that they would deliver the suitcases soon, and meantime we had to attend business meetings with inappropriate attire. The samples and data, which we were going to present and demonstrate at the meeting, were in the missing luggage.

Six hours later, we were finally able to reach the call center in Taiwan and they kept transferring me and averagely I was on hold for about 10 to 20 minutes. We also asked what hours their lost bag service center in London is open for taking phone calls. Again, little did they know about anything. There was no way of knowing what had happened and how long we were going to wait for our suitcase to arrive. No one could tell us our luggage was either delayed or missing. Was it ever loaded onto that flight?

The next day we flew to Moscow nervously. EVA Air never knows how unpleasant it is to be stuck in the same clothes for over 40 hours and they don’t care at all. Fortunately, our luggage showed up at Moscow airport.

The airlines refused to compensate us for the inconvenience of delayed bags. They even told us that we should have argued with the lost baggage claim representative at Heathrow Airport. They also indicated we were upset because we girls couldn’t find our DRESSES for the business meetings. So was it all our fault?? Being a woman passenger or flying with EVA Air?