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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

LAN Airlines does not equal customer service

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Oct 1, 2010, 2:09 AM

Todd Bone

Join Date: Oct 2010

Posts: 1

LAN Airlines does not equal customer service

I booked a multi-city trip on LAN.com from Atlanta to Buenos Aires to Mendoza and back. My AMEX was charged the day of the purchase. 2 weeks later when my trip day came I tried to find my confirmation email and couldn't. After LAN reservations and LAN.com passed me back and forth 4 times each over 3 hours, I was told that LAN.com screwed up and never issued the ticket. I had to book last minute on Delta for $900 more. After 3 weeks of checking with LAN customer service I was told a refund on my purchase was all they were willing to do for me despite the admittance that they screwed up. If these people worked for me 5 of the 6 I spoke with would be fired. I don't recommend this airline since they are not accountable!
Todd Bone, Atlanta, Georgia

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LAN Airlines does not equal customer service

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