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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issues Did you experience any problems during an US Airways flight?

In-flight Issue serving underage people alcohol

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Oct 26, 2010, 8:19 PM

ggolden

Join Date: Oct 2010

Posts: 5

serving underage people alcohol

My 19 year old daughter was on flight #154 leaving San Diego going to Philly. she was never carded and served bottles of wine amongst other alcohol by the flight atttendents. when she got off the plane in philly for flight 3468, she was not allowed on the plane because they said she was intoxicated! they served her, she was traveling alone and because of the delay, i missed a day of work. i am requesting that i be refunded the expense of the ticket because of us airways wrecklessness. something could have happened to her safety to say the least. When she boarded the flight in San Diego, she was sober, when she got offf the flight in Philly they said she was intoxicated. You are not allowed to bring any more than 3 oz of liquid aboard the plane. They absolutely served a minor and want a refund. they should be lucky there is no law suit!
Gail Golden, Jaime's mom

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In-flight Issue serving underage people alcohol

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