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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issues Did you experience any problems during an US Airways flight?

In-flight Issue serving underage people alcohol

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Oct 28, 2010, 1:43 PM

ggolden

Join Date: Oct 2010

Posts: 5

I am mad at the two men that paid for the alcohol, but they are from Europe and don't have any way of contacting them. and besides, that still doesn't excuse the airlines for serving a minor. If a bartender at a bar did that the bar gets fined and could lose their liquor license. they broke the law, plain and simple.

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Originally Posted by NewJerseyDevils

I'm glad I wasn't on that flight.
Funny how you aren't mad about 2 men liqueuring up your daughter. They were the ones who bought her the alcohol. Instead of notifying Channel 6 Action news, maybe you should have a talk with your daughter because if that happened at a club, and not in an airport terminal with a lot of people, she could have found herself in a bad situation.

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In-flight Issue serving underage people alcohol

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