[Texasghd]

My wife was diagnosed with Ocular Cancer and we were blessed enought to get an appt. at Willseye Hospital in Phil. Pa. the next week. She is living in Az right now, but I made reservations with AA for her to fly to DFW and then we would both go to Pa together. Because of a computer glitch, my credic card did not accept the bill submitted by AA and they notified me and agreed to hold the tickets for one more day. Problem resolved and AA was paid for her trip to DFW.

Now the night before we are suppose to fly to Pa, I double check our tickets and find the 2nd half of the trip has been cancelled. When I finally got hold of someone, they explained that I was given a notice and that I hadnt responded in time and the tickets were no longer available. After going through a supervisor, he stated the same thing, but offered me the same tickets at $900 instead of the $300 we originally accepted.

Seems funny I could get a notice for the first part of the trip but not the second and the same flight has the same seats, but now it cost $600 more. I have flown with AA for business and pleasure over the past 20+ years, but I am happy to announce that Southwest had tickets for 1/2 the cost, bags fly free and they will welcome my 8-10 trips per year. Since I have a blog to let friends and family know how my wife is doing, I will definately put this information in my next update tonight so maybe instead of AA losing 8-10 tickets next year, they will lose many more. After all, the best advertisement is word of mouth. I am very disappointed they handled this situation the way they did.

Guy H Drennan
316TVF8