Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Delta flt #5004 CHARGES US Marine $325 for sea bags

Tools...

Thread Tools

Display Modes

Nov 20, 2010, 12:00 AM

msgroner

Join Date: Nov 2010

Posts: 3

Delta flt #5004 CHARGES US Marine $325 for sea bags

My son, a US Marine, graduated from Combat Engineering school on Nov 17 at Camp Lejeune, NC. He booked his one way flight through Expedia to Houston to pick up his car and then drive to his new assignment at Camp Pendleton, CA. His ticket costs $170, but when checking in they asked for a credit card and proceeded to charge $325 for his military bags. He has flown Continental and US Air and has NEVER been charged for his bags. This is disgraceful and needs to be exposed. A serviceman was charged 20% of his monthly salary to bring his mandatory equipment home. Upon calling Delta customer service we were told "sorry, this is our policy" UNACCEPTABLE!!!!!!!!!!!!!!! Please help me complain or give advice on what can be done. I am livid!

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Baggage Problems Two bags delayed- excessive charges/rude	Stanley raffes	Delta Air Lines Complaints	5	Jul 31, 2010 12:19 AM
Baggage Problems Two bags delayed- excessoive charges/rude	Stanley raffes	Delta Air Lines Complaints	0	Jul 29, 2010 10:14 PM
Baggage Problems Delta left all our bags out in thunderstorms!	krissy7575	Delta Air Lines Complaints	22	Aug 9, 2009 5:42 AM
Suggestion Baggage charges!!!!!!!!! Never again NWA.	sdenni6728	Delta Air Lines Complaints	19	Oct 20, 2008 3:38 AM

All times are GMT. The time now is 12:52 PM.

Customer Service Delta flt #5004 CHARGES US Marine $325 for sea bags

About Us

AirlineComplaints.org

Advertising