[den1027]

Our nation airline, MAS received numerous awards in 2010 but their respond to customer's complaint is awfully slow and even ignore it when the complaint is escalated. I personally had the awful experience with Malaysia Airline, I am not going to elaborate the cause to the complaint here but the way MAS handles complaint. I sent an email to their SO CALLED customer service and lodged a complaint, it took almost one and a half month for them to reply me, but worst of all, the reply looked like an automated reply with all the standard explanation which didn't address to my concern at all. So, I replied the email and seek for further explanation, but I didn't receive any reply since then. So, I decided to escalate the matter to their SO CALLED leaders from MAS, I sent another email to them, guess what, the bunch of SO CALLED leaders choose to ignore me also.
I have given MAS the opportunity to redeem themselves but they also choose to ignore it, so I have decided to post this bad experience on any online forum that I come across, starting from here.