[jack@albacore.ltd.uk]

Did you know that Austrian Airlines cancel tickets without warning?

I recently purchased a return ticket from them to visit my in-Laws, travelling to Montenegro via Vienna, but when a family emergency required I travel a week early before I flew out direct on another airline, expecting to use the return portion of the Austrian booking.

When I arrived to check in for the return flight, I was advised that the airline had cancelled my ticket as I had not used the outbound portion, and that the only way they would let me fly on their (half-empty) flights was if I purchase danother ticket. So I had no choice but to pay twice (once the expensive last minute price) for the same seats!

I complained to Austrian Airlines staff at Vienna during transit and they claimed it is in their terms & conditions but I could not find it anywhere on their website - and in fact they quote £50 to change the dates booked - but I wanted the same flights I booked originally.

I have emailed Austrian twice and sent a registered letter of complaint but they did not bother to respond.