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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

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Canceled / Delayed / Overbooked I am at the Airport in Raleigh Durham as I type

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May 16, 2008, 11:24 PM

Apextim

Join Date: May 2008

Posts: 1

I am at the Airport in Raleigh Durham as I type

It's 7:18 pm and I am in Raleigh waiting to get my flight to Philadelphia. We arrived at 3:00 pm for a 4:10 flight that was posted to be delayed at 7:25. at 6:30 pm we were told it will be delayed until 8:30 now.

they lie to you when you check in, they lie when you call and they lie when you talk to Pilots about WHY WHY WHY this is happening. Oh the crowded skies, the poor flow at Philly Airport, the weather!

My wife and I had to sit in an Airport Restaurant and spend $30 on substandard food as we COULD NOT leave.

Funny but the US AIR planes are leaving here and going to Philly! Why not SW. Simply - $$$$ they want to bunch up the last 3 flights, cancel one and squeeze us into the last 2 flights of the night.

This was a VERY special night for our family and it was ruined by SW. I will now try NOT to fly them or any other airline if I can help it. I hope they all go in the toilet for the greed they create in their process.

It's all bout money and NEVER about service anymore!.

Southwest, you are just like the others.

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Canceled / Delayed / Overbooked I am at the Airport in Raleigh Durham as I type

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