[Jokjok]

Below are the e-mail sent trice to Etihad airways, in which I have no reply up to now. my complaint is about my status to be eligible with silver.

this is my first letter:

To:'guest@etihadguest.com'

To Whom It May Concern:

Just want to ask about my missing miles this October 20, 2010 MNL to AUH and want to ask about my guest status, am I entitled with Etihad Guest Silver? Just wonder why my Colleague has already Etihad Guest silver whilst I don’t have, though we are both flown together with you’re Airlines.

Please Advice

Sincerely yours;

Joel



And this is their reply with my another messages:

To Whom It May Concern:

Just want to ask about the miles that I have used to purchased the watch (23,184 miles) and the 354miles, does this miles doesn’t include in my tier to be eligible in silver.

does this doesn’t count? Below are the miles that I have flown in you’re airlines in a year, are this not enough? I am again taking you’re airlines on my way back to Philippines this coming

December 9, 2010, I just don’t understand where you look at or who do you count as the loyal one…

Regards

Joel


Activity Date
Activity Details
Etihad Guest Miles
Etihad Guest Tier Miles
20-Oct-2010
AUH - AMM EY0513 /M [Flight no. EY0513]
1232
1232
20-Oct-2010
MNL - AUH EY0421 /M [Flight no. EY0421]
4352
4352
18-Apr-2010
Reward Jacques Lemans F1 GP-Chrono/PRD3452
-23183
0
18-Apr-2010
Reward Apple iPad 32GB/PRD4980
-354
0
07-Mar-2010
AUH - MNL EY0428 /Q [Flight no. EY0428]
4352
4352
06-Jan-2010
MNL - AUH EY0421 /Q [Flight no. EY0421]
4352
4352
06-Jan-2010
AUH - MCT EY0382 /Q [Flight no. EY0382]
500
500


From: Etihad Guest [mailto:guest@etihadguest.com]
Sent: Tuesday, November 02, 2010 7:40 AM
To: JJulao@al-khobar.westerngeco.slb.com
Subject: Etihad Guest miles [ACCT:394086]



Etihad Guest No.100036301385
Dear Mr. Julao,

Thank you for contacting the Etihad Guest Service Centre with your request.
Kindly be informed that your request to claim missing miles for your travel has been forwarded to the relevant department and the eligible flights as per the terms and conditions will be credited to your account shortly.
Please be informed that you have a tier balance of 10,436 and currently hold the Ivory membership status. Please be advised that for an Etihad Card Member to be upgraded to Silver, you would need a total of 25,000 Etihad Tier Miles or 20 Tier Segments to progress to Etihad Guest Silver within the rolling twelve month period.
Once the required miles have been credited into your account the Silver Card would be automatically requested for you.
You can also log on to www.etihadguest.com and keep track of your Etihad Guest Miles balance, your recent transactions and your Etihad Tier Miles/Segments balance.
Should you require any further assistance, please do not hesitate to contact us.
We look forward to welcoming you again as our guest in the future.

Yours sincerely,
Etihad Guest Service Centre