Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Continental shut down its customer care center after cancelling my flight

Tools...

Thread Tools

Display Modes

Dec 28, 2010, 4:05 PM

kartik_chau kartik_chau is offline

Join Date: Dec 2010

Posts: 1

Continental shut down its customer care center after cancelling my flight

I am one of travellers stuck because of snow blizzard .

1) My flight for tuesday was cancelled although the airport is open.
2) Continental never informed me about the cancellation

Biggest Problem though
1) After cancelling flights in this disasster, they shut down the customer care center and put a tape stating that due to call olume they could not take calls. 10 hrs non stop 4 of us tried to place the call getting same message and then call would be cut off. The least they could have done is take customer calls

2) They rescheduled me wrongly to travel to Frankfurt instead of Denver so my travel agent wouldn't cancel my ticket. Otherwise there were options available to me which I could have exercised and taken maybe a flight of my choice from a different airport in washington or philadelphia

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Continental doesn't care, don't waste your time or money, fly someone else	visitwisconsin	Customer Service	7	Nov 20, 2010 7:29 AM
Customer Service Cancelled flight; no notice, no protection; incoherent "Customer Care" response	Debra Thomas	United Airlines Complaints	4	Feb 8, 2009 2:47 PM
Canceled / Delayed / Overbooked Customer Care line??? What a JOKE!	Joy	Flights Canceled / Delayed / Overbooked	6	Dec 21, 2008 2:46 PM
Canceled / Delayed / Overbooked cancelling our flight 6 weeks in advance	charlie	Delta Air Lines Complaints	0	Oct 15, 2007 11:35 PM

All times are GMT. The time now is 7:05 AM.

Canceled / Delayed / Overbooked Continental shut down its customer care center after cancelling my flight

About Us

AirlineComplaints.org

Advertising