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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program AA Advantage...Obnoxious and Useless

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May 20, 2008, 10:15 PM

bairnsal

Join Date: May 2008

Posts: 1

AA Advantage...Obnoxious and Useless

Just received my renewed Citi card in May 08 which was originally issued in 06.Checked my 63K milage....ALL GONE 3 weeks ago...SORRY CHUMP.
Hugo, in Customer DIService, was totally indifferent, obnoxious and cavalier in saying my lost points of 3 weeks were history. Unless , Agh!, I had 3 options (???) 1.get on an email list for promotions 2.Make $750 worth of purchases on my card. 3.Flew R/T in 6 months.
Stupid me said go with Option 1. Not so fast stupid, YOU NEED TO CHOOSE ALL 3 OPTIONS (what the h..l is the definition of option?).
I destroyed the card and will try like crazy never to use this obnoxious, anti-customer, disgraceful to be called "American" airline.
BTW "Airtran" credited our account for 1 year when we had to change a flight day...such a great airline vs.American.
AMR is tough, unforgiving, obnoxious and terrible to deal with.I wish AirTran would aquire them.

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Frequent Flyer Program AA Advantage...Obnoxious and Useless

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