[frenchiek]

Rude staff on board, shocked!!!!!
I wanted to express my most outrageous feelings and experience on your new flight A380 at 1.30 on Friday 19th November from Paris, returning to NY

I was trying to return from Paris to New york after extending my trip because of the disparition of my handicapped aunt who is still missing. I had to go through hassle (had to talk to more than 10 staff to get my ticket change for that day).

I get to the airport, I was lucky enough this only time, to get a staff helping me getting a great seat where no one else was sitting near me so that I can finally get some rest and get three seats to myself since the plane was far from full. it was the big A380

However, when I got in the plane it was the continuation of a nightmare. The stewardness looked at me laying down and made an unhappý face, I did not feel at ease..then she came back and noted my seat number, then she came back to me said : just so you know, we waiting for 7 more passagers" as if she did not feel comfortable that I was that comfortable! This never happened to me (well they never made it we got delayed taking their bags out) . Then she came back later on and said :"I'm going to bring a man to seat here" without asking and keeping on the harassment treatment.
Later on. The man in question changed his mind noticing my unhappiness and the purser charles-jean massoni came to me and I explained why I felt uneasy about her request and I did not feel treated appropriately and he said" well go to bed you need it"
how insulting!!!!!!

But unfortunately this is not over, while I fell asleep watching a movie after lunch he and his staff woke me up and told me some tvs did not work so they will seat two people, again!!!! I told them this was not nice to wake me up maybe they could seat one on the aisle and the other somewhere else, there are many free seats everywhere. He said" they are together, so either you go to theirs with no tv or they will come here, that's that or ill ha ve to tell police when we land how you rebelled since you only paid for one seat!!" All of this was without any yelling on my end but very dry and unconsiderate on theirs. They were many seats available in the back they just focused on me from the moment I lay down on these chairs juste to be spiteful.

It is my worst experience ever and I been travelling for a long time.

I always thought that air france had the best customer service but Charles-Jean Massoni and his team today proved me wrong. I mean on top of what I just went through, I feel like crap I was easily targeted because I may look young and I am a lady, and they hated it!!
So they felt they could abuse me

I am shocked, I am outraged, I am angry and disappointed