[saimanikumar]

My name is Saimani Kumar and this message is regarding the problem I faced during my stay at the transit in Abu Dhabi. I was supposed to travel from HYD to JFK, connecting at Abu Dhabi on etihad airlines (Flight No.: EY 274, EY 101). Due to certain circumstances(heavy snowfall in Newyork) my flight from Abu Dhabi had been delayed by 15hrs. But i saw other airlines don't have delay's for 15 hours. Whatever I landed in Abu Dhabi on December 30th at 6:30 am and until 9 pm I was not given any sort of accommodation whatsoever other than 2 food coupons. I got the lounge only after 9pm, and that too because I had reported the problem to the airport authorities. Etihad transfer desk (help desk) said they don’t have rooms or lounge in the airport and so, they couldn’t provide me any facility. They even asked me to sleep on the FLOOR! But when I checked the airport myself the lounges were available in the airport. Also I had lost my cell phone and the authorities were not even bit helpful in providing me any sort of assistance. Is this how the crew of a world class flight behaves? Personally I believe they treated me very badly and it was one of the worst experiences ever.