[Walla Walla Sweet]

I’d appreciate any help in finding a written statement or regulation that governs the situation I’ve posted on. I’m currently wading through the FAA’s website…

The email confirmation WAS wrong. It was not misread or misinterpreted but wrong. This information was shared with several people who relied on the information to make meeting and travel arrangements. The airline’s error WAS caught by my colleagues, but was caught too late. It’s unfortunate the error was not caught earlier. That said, it’s unfortunate that Continental Airlines didn’t provide the correct information to begin with. One assumes that the information an airline provides on an itinerary is accurate. One hopes that an airline will work with a loyal customer to find a satisfactory resolution.

At this point I’m interested in where I can find written accountability of an airline to provide accurate information. I appreciate any leads you can provide.