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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Had any problems with your baggage on Continental Airlines?

Baggage Problems Items STOLEN from gate check baggage!

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Jan 25, 2011, 6:49 AM

PGSWAG

Join Date: Jan 2011

Posts: 2

Items STOLEN from gate check baggage!

My carry-on baggage had to be checked at the entrance to the plane of my first flight in San Antonio, Tx because there was no more overhead room. I connected flights in Houston, Tx destined for McAllen, Tx. When I made it to my final destination, my Georgio Armani case that also contained my spectacles was missing! I filed a complaint with Continental about an hour after I arrived to my final destination. I've been advised to file a claim and mail or fax in. I am so upset about this matter and know I will never retrieve these items. The spectacles were one of a kind and someone stole them out of what was suppose to be my carry-on baggage! My flights on 1/24 were CO1778 & CO1621.

Last edited by PGSWAG; Jan 25, 2011 at 6:51 AM. Reason: Add flight information

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Baggage Problems Items STOLEN from gate check baggage!

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