[kathrynm]

On 1/31/11 I was lucky enough to reserve 2 economy and 2 business seats on Air Tahiti Nui (partner airline) for December 20th from LA to Auckland (via Papeete.) The Quantas direct flight would have been great, but it didn't appear they were going to release award seats to AA any time soon, so I happily took the TN flights. The booking agent gave me two confirmation codes, one for the coach seats and one for the business class seats. It was a confirmed reservation and I had until 2/5/11 to book. On 2/2 I received an email from AA asking me to call the Awards desk. I thought, great, I will call and go ahead and book all my tickets at the same time. The agent told me that the confirmation with the two coach seats had been incorrectly booked and so I no longer had a reservation; AA had cancelled it. I couldn't believe what I was hearing! They were very sorry, but agents make mistakes and there was nothing they could do for me other than offer me award seats on 12/13 or 12/25. The current price for these two coach seats is $2030, so you can understand why I am upset.

As AA and both supervisors I spoke with admit the mistake is 100% theirs, I have no idea why they aren't fixing it. AA can purchase the seats and reinstate my reservation...there are plenty of coach seats still available. Obviously I have saved a long time to have the 400,000 miles required for the round trip on these four seats...how can part of the reservation simply be taken away from me? How could the agent book half the reservation correctly and the other half so incompetently that it was cancelled?

Any advice?

Thanks.