[bankdude78]

Below is an email I sent to US Airways regarding a situation my wife had with US Airways customer service.

To Whom It May Concern:

I would like to describe to you a situation that occurred on March 10, 2011 regarding my wife. My wife is going to Boston from Honolulu for a job interview and when she scheduled her trip she timed it based on the fact that we have been trying to get pregnant for a year and a half and she is going through fertility treatments.

Unfortunately due to medical circumstances her doctor scheduled an appointment for the day she arrives back in Honolulu. Due to the time the plane lands she would be unable to make that appointment. Since fertility treatments are timed so precisely going another day would not be a viable solution.

My wife called US Airways and spoke with three supervisors, two of them being women, to explain the situation and asked in this circumstance if you would waive the flight change fee because we don’t have the extra money right now. All three of them responded the same, “No, it will still be $175.”

Any company that trains its employees not to have compassion for human life is one that I will never do business with again. If US Airways feels that $175 is worth more than the birth of a child, then perhaps they can explain why to the media outlets that I will be contacting. Unless you can resolve the situation to my satisfaction I will make sure to tell everyone I know about the incident that occurred.

My wife was extremely upset after the incident and US Airways is actually making it more difficult for my wife to become pregnant by adding stress, cost, and uncertainty for her fertility treatments. It is a shame that this is how you treat your customers and that your management structure allows for no flexibility.

I also intend to file a complaint with the Aviation Consumer Protection Division as I feel that you are strong-arming someone with a medical issue.