[designer714]

I was recently on Flight 740 (March 5, 2011) to Madrid. We were supposed to arrive in Madrid at 7:55am. Well in Philly there was a child who was screaming and crying as we boarded, we did not leave on time due to this. The flight attendent warned the parents that we could not leave until the child was under their control, another person also came down the aisle (these people were right behind me and the kids kicked my seat throughout the flight-maybe I should have complained then) and noted the seat number. Finally the mom got the child to only whimper, but the delay had started. We arrived in Madrid almost a full hr late! I missed my bus out of the city and had to pay for a hotel for two extra nights, and extra train fare. I had to reschedule my flight back, to the tune of $250 (and then I find out that there was a young girl on my flight back, who missed her flight the day before, she had been out drinking and slept late, who was able to reschedule without any fee!). I wrote to US airways and received the stupidest cut and past email back. Of course they couldn't refund me any flight fee/hotel/etc because crying children were out of their control, however they allowed the child to control the time of departure. go figure. My daughter used to worK at US Airways so I was not rude, because I know customer service gets alot of complaints. I really was naive in expecting them to step up. In total their decision to delay takeoff due to a crying child (which of course they said they had no control of) cost me over $1500 in extra fees/hotel/train etc. not to mention the stress/frustration. I will never fly them again unless its the last & only resort. I'm still trying to figure out how they can charge me a ticket change and not someone else.....i'm sure there is a law broken there somewhere, but probably there is a clause in the fine print on the tiny square on my ticket that says, we don't care about customer service, we can treat anyone however we want to.