[Bill from Kalamazoo]

We have flown Direct Air approximately 10 times from Kalamazoo to Punta Gorda, FL. It is tempting, because it's non-stop and reasonably priced. However, about 1 out of every 3 times, something has gone wrong, and when that happens with Direct Air, they have no additional planes, staff, or infrastructure to support a "Plan B". Last night was a great example - the plane was 3 hours late (I checked online all night), so we arrived 90 minutes prior to the new departure time, only to be told that they had to go to a smaller plane, due to mechanical problems, and that smaller plane was already all filled. Thus, they told us to go home and they would contact us. It's now 12 hours later, no one has contacted us, and the Direct Air phone line is completely overloaded so no one can get in. My advice, play it safe and go with a major airline.