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#1
Apr 11, 2011, 9:00 AM
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Air Berlin Change flight & didn't tell us!!
We were booked on an Air Berlin flight to Nuremburg from Stanstead last week. We drove down the night before as we had a flight time of 7:00am. We checked into a hotel & paid £17 for the car in the long stay car park.
When we arrived at the airport we couldn't see our flight number on the departure board. We went to the Air Berlin desk & they told us "we stopped flying to Nuremberg from here in February!!!!". When they checked their system they confirmed that they had not sent us any form on notification of these changes. We had to be transferred onto the 20:00pm flight from Gatwick which lost us a day of our trip. How can they do this? Are we entitled to any compensation? Who do we complain to? Thanks. J. |
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