Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frontier flt 126: My daughter kicked off flight due to a cat carrier issue

Tools...

Thread Tools

Display Modes

Apr 27, 2011, 5:41 PM

L Sieja

Join Date: Apr 2011

Posts: 1

Frontier flt 126: My daughter kicked off flight due to a cat carrier issue

My daughter was kicked off a flight, due to a cat carrier issue. She had purchased the required carrier per the web site, passed security, check-in and seated. A ******-bag sitting next to her kicked her cat carrier and started a fuss so the attendants and the pilot surrounded her. Rather than stow the cat under the aircraft which is what they should have done, they kicked her off the plane in tears.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Check-in / Boarding Disabled passenger kicked off a flight	moscow joanie	British Airways Complaints	1	May 11, 2011 1:39 PM
Customer Service I put my underage daughter on a flight...	SickofDelta	Delta Air Lines Complaints	5	Aug 22, 2010 7:55 PM
baby kicked off flight	mars6423	General Discussion	12	Nov 4, 2009 1:22 AM
Customer Service kicked off continental flight for asking to change seat	siegel1210	Customer Service	21	May 3, 2009 12:14 PM
Customer Service Kicked off Flight Because of Purse	Schatze4U	American Airlines Complaints	10	Jan 1, 2009 2:21 PM

All times are GMT. The time now is 11:03 PM.

Frontier flt 126: My daughter kicked off flight due to a cat carrier issue

About Us

AirlineComplaints.org

Advertising