[Sharron Milne]

I have an elctronic travel certificate from the balance of a ticket I had to change from June to October 2008. I am unable to travel now, and the balance is $81.60. I called to have it extended and spoke with "Fatima" who when could not resolve my issue sent to me "Franklin" who only could only take my name and information and someone would call me, in 48 hours.I ask for corporate number, she gave me 713-324-5000, which is the same area that I spoke to Franklin at. I regave my story to "Stacy Wash" who said they could not "grant" me an extension, but as a courtsey I could book something within 30 days for next year. Throw good money after bad money with this airline. I just wanted an extension of a year on my own money, and they continued to "grant" me a 30 day extension. I ask for upper management to resolve this, and was told there was no one at continental. So all these "big wig" people at continental do not deal with customer issues as they have little people who "grant things, as they rule. I really dislike this airlines, and I will not fly them again, and I will talk bad about them and I will find upper management and make them work.