Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service no refund after cancellation with technical failure

Tools...

Thread Tools

Display Modes

May 6, 2011, 8:26 PM

pabu

Join Date: May 2011

Posts: 3

no refund after cancellation with technical failure

During the December 2010 big freeze, BA asked us online to cancel our flight to the US in order not to add to the chaos. We canceled and re-booked with another airline. For technical reasons, our cancellation had not gone through correctly.

4 months worth of requests to BA customer relations and complaint department (who just keep sending us back and forth) have not brought a solution any closer and weird things have happened to our bookings since.

Read the entire story on http://troublewithba.com!

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked Spirit of failure	kingbad	Spirit Airlines Complaints	1	Jul 8, 2010 7:17 AM
Delta Security Failure	lmo913	Delta Air Lines Complaints	12	Aug 23, 2009 2:44 AM
Customer Service JetBlue - baggage/rudeness/failure to disclose	irene	JetBlue Airways Complaints	2	Jun 3, 2009 1:24 AM
LAN Chile - bookings system failure	jetsetvagabond	Other Airline Complaints	2	Feb 15, 2009 12:36 AM
Reservations Cancellation Policy?	MFB	United Airlines Complaints	4	Aug 1, 2008 3:26 PM

All times are GMT. The time now is 11:27 PM.

Customer Service no refund after cancellation with technical failure

About Us

AirlineComplaints.org

Advertising