[ealfcas]

My mother and I traveled on United last summer from Germany and were given vouchers because of inflight entertainment problem. To use these we had to book our flights separately for this summer, which we did in November. In the past two months United has changed the flight numbers 4 times. Everytime this happens, our seats are changed and we end up in different rows. I have complained everytime to them and they still can't get it right. They blame their merger and their computers. Neither of which are my problem. Expecting sympathy rather than accepting responsibility for their problems only serves to irratate me further.

We started in the middle of the plane and now we are in the back of the plane because that's the only place I can still find two seats in the same side and row. What are they going to do when they have filled the plane and aren't able to seat us together. They'll just say it was the computer's fault and not give a ____.

I can't wait until this trip is over and I never have to deal with this airline again. I hope it goes bankrupt. I'd rather pay more to get quality customer service. The only thing they are "united" on is treating their customers like crap. The overpaid and underqualified management team should be embarrassed and have to return their salaries for the past decade.