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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Check-in / Boarding Robbed at the Delta Check-in Counter in Houston this Morning

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May 24, 2011, 11:40 AM

fonzactim

Join Date: May 2011

Posts: 2

Robbed at the Delta Check-in Counter in Houston this Morning

I paid the $25 bucks to put the bag on the flight with my aunt...We went to check it in and the agent told us it was 5 lbs overweight and charged me $90 to check the bag. Then she threatened not to put my aunt on the plane if I didn't talk nicer to her. ARE YOU FREAKING KIDDING???? You hold me up for $100 bucks over 5 lbs and then expect me to kiss your (*&^%* while I'm paying it. REALLY? We will never fly this piece of crap airline again and I'll let everybody know it.

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Check-in / Boarding Robbed at the Delta Check-in Counter in Houston this Morning

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