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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

american airlines-stolen from my buggage

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Jun 6, 2011, 12:01 AM

cdg1105

Join Date: Jun 2011

Posts: 3

american airlines-stolen from my buggage

THIS ALL HAPPENED LAST WEEK The worst airline experience i had. Was going to Palm Springs. started from LGA to Dallas, from Dallas flight to PS was cancelled, ended up going to Burbank and rented a car to PS. luggage finally came 2 days later and my camera was missing. Tried to file a complaint. left many messages and emails with no response..Oh and my flight back to LGA from PS to Chicago was cancelled, then had to rent a car and drive to LA to NYC...and still no response about my camera...I HOPE SOMEONE FROM AA IS READING THIS..PLS HELP--YOU ARE ABOUT TO LOSE A CUSTOMER--DO YOU CARE? I DON'T THINK THEY KNOW WHAT CUSTOMER SERVICE IS
Thursday at 7:15pm · Like
Curt Gossett I WISH SOMEONE FROM AA WOULD HELP!

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american airlines-stolen from my buggage

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