[cmoffatt]

We had booked a travel package through Priceline to Cabo and we had a sudden death of an immediate family member. When calling to cancel/refund our package through Priceline, they couldn't cancel the package only change the package. To change it they need to charge us each $110 for fees Alaska charges Priceline. Priceline said we could get Alaska to waive the fees so we called Alaska and they said they could waive the fees given our situation. In order to waive the fees, Priceline had to call them. When Priceline called them, they would not waive the fees.

Since Alaska told us one thing and couldn't honor it, they offered us $300 vouchers for our next flight booked directly through them. We paid the fees in full for changing our vacation and then got an email from Alaska saying because we rebooked our flight through Priceline, they would no longer honor the vouchers.

This makes zero sense... That is not why they were giving us these vouchers in the first place. Did they expect to just eat the money we already paid for our original flight? If so, a $300 credit would not be enough for a round trip flight to Cabo from Seattle and back. So we would end up paying an extra couple hundred each anyways.

On two occasions, Alaska told us something and did NOT honor their word. We spent countless hours explaining our situation to Customer Service Rep after Customer Service Rep. We had to call back and forth between Priceline and Alaska (I don't know why they couldn't call each other). My cell phone bill was almost double because of the minutes spent on hold and having to reexplain my situation every time someone new got on the phone.

This was the worst experience I've ever had with an airline and as we all know, airlines can be a major source of issues during travel.

I will NEVER use Alaska again.