Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service shocking service/ lost baggage/ missed flights

Tools...

Thread Tools

Display Modes

Jun 27, 2011, 7:25 PM

kosterl

Join Date: Jun 2011

Posts: 2

shocking service/ lost baggage/ missed flights

My daughter is currently on a school cultural tour to Europe. what was suppossed to be a trip of a life time is turning into our and her worst nightmare!
For NO apparent reason their flight leaving Johannesburg was delayed. this meant they missed their connecting flight to Greece. They were then put on a plane to Bulgaria and arrived in Athens 24hrs later!. In the process ALL their luggage has gone missing!.
They cannot be reached as their cell fone batteries have gone flat, they have missed aspects of their tour becasue they trying to locate their clothes!
NO ONE CARES !.I have spent a fortune trying to resolve the problem from Home. Air France is doing NOTHING to assist anyone. they are spending valuable Euros on necessesities!
Its disgusting how an entire tour group of CHILDREN is being treated .

Last edited by kosterl; Jun 27, 2011 at 7:29 PM. Reason: spelling

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Reservations Shocking service/ lost baggage/ missed connections	kosterl	Air France Complaints	1	Jun 30, 2011 6:48 PM
Customer Service Missed Connection, Lost Luggage, Not Their Problem	zothhh0	Delta Air Lines Complaints	1	Jun 8, 2007 1:11 AM
Customer Service Flights cancelled, delayed, missed, plus very rude staff	roushl	United Airlines Complaints	0	Apr 21, 2007 3:14 AM
Canceled / Delayed / Overbooked missed connecting flights	charles a hart	United Airlines Complaints	0	Apr 9, 2007 10:15 PM

All times are GMT. The time now is 3:06 PM.

Customer Service shocking service/ lost baggage/ missed flights

About Us

AirlineComplaints.org

Advertising