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#1
Jun 28, 2011, 2:47 PM
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FIRST CLASS flight credit not honored. I was lied to!
When I had to cancel a FIRST CLASS ticket for a domestic flight I was told by Michelle in customer service that the full credit could be applied toward a humanitarian flight I needed to book for a young man coming to America for reconstructive surgery after his hands were burned in the Liberian civil war. Our church is sponsoring his trip and the Shriner's Hospital in Portland, OR has donated the surgeries. While trying to book that flight today I discovered that Michelle lied to me and that I could not use the flight credit. I talked with a RUDE and IMPATIENT customer service supervisor in Salt Lake City who denied my request for further assistance. IS THIS THE WAY DELTA TREATS ALL OF THEIR FIRST CLASS CUSTOMERS?
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