[JWolfe]

I attempted 8 (EIGHT) times to check in online, only to be caught in a loop of messages telling me to cal the 800 number. I made 6 (SIX) phone calls to the 800 number and not one person could check me in, verify my seats, or even ensure me that I'd be on the plane. Two calls were dropped after I was placed on hold for over ten minutes each. The three other times, the representatives told me they did not have the capacity to verify that I was checked in and could not confirm my flight or seats. I was transferred to "Tech Support" and was told that they could not understand why the US Airways computers were making a mess of my reservation. They admitted that it was a US Airways computer problem, but had no idea what it was, nor how to fix it. Complete incompetence. The problem was never resolved. I will ensure that every future conversation with friends, family, colleagues, and even passers-by that even remotely concerns travel of any nature includes a clear and poignant statement of how disappointing and frustrating the service and support has been with US Airways.