[momraven]

I spent an hour tonight with customer service with SW. I forgot my password. Tried 2 times to log in--computer says password sent to my email--it was not. Called customer service. Was on phone first with one and then supervisor. Tried the 3rd time to log in pursuant to representative's instruction. She could not succeed with my login either. Despite message from SW that password being sent to email, never happened after 3 attempts--last one monitored by customer service. Then, switched to manager because I had to prove that I had tried to do everything by email for me to get the email points flight. The first flight was covered by a certificate from their old system. The only flight available for the return for use of a certificate was an early morning change plane flight--this hardly encourages anyone to charge with the Rapid Rewards card to earn a flight that no one would want. I used points for the flight back home after the hour it took customer service to verify that SW does indeed have a glitch in its system which resulted in no mssg from them being able to be sent re. the password reset. The end result: the customer service person was unable to email me the flight confirmation information because she had been locked out. I will take my considerable credit card business elsewhere and will check out other flights as well. Very disappointing that SW has turned into such a anti customer airline.