[tieum]

Hello,

I recently booked awards ticket from Flying Blue. At the time of booking their website said that this was a "Flex award" ticket (which can be modified for free) and my confirmation email says "Your fare can be modified before and after departure free of charge".

I recently needed to change my flight plans and called the FB hotline, talk with the representative, find out a flight that match my schedule and tell him to change for it. He then replied that there is a $70 change fee per ticket. I told him that my confirmation says "Your fare can be modified before and after departure free of charge" but he says no I must be making a mistake and his computer says I have to pay $70 per ticket. After a long discussion he gave me a fax number to send proof.

I sent proof to the fax number wait a couple hour and call back, get the same representative that tells me that I need to wait 4 days to get a reply.

The next morning I get a very early call from FB in France (apparently they did not realize I am in America) which woke me up. The lady explains to me that despite my confirmation saying that my ticket can be changed free of charge the computer says otherwise and they will not change it for free.

This is total rip-off. I now have to pay $280 (4 tickets on the reservation) for something I am supposed to get for free. I though AF was an honest company but apparently they are not and I am very disappointed. The only good thing is I burned all my miles to get those tickets (~150 miles left) and am now free to leave them for an airline that takes better care of their frequent flyers.