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We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Iberia -- Flight booked/paid on iberia.com not honored

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Jul 9, 2011, 5:11 PM

drhongjiang drhongjiang is offline

Join Date: Jul 2011

Posts: 3

Iberia -- Flight booked/paid on iberia.com not honored

I booked and paid return flight on iberia.com between Barcelona and Casablanca on flight IB7709/IB7711, operated by Royal Air Maroc.

There was no issue from Barcelona to Casablanca with Royal Air Maroc. On return from Casablanca to Barcelona, I was refused to board the flight by Royal Air Maroc because I was told they couldn't find the reservation in the system. I was forced to pay another ticket from Casablanca to Barcelona.

I have contacted iberia.com via its website, but they refused to resolve the issue, referring me to Royal Air Maroc. I have no issue with Royal Air Maroc because I paid my original booking through iberia.com, and I booked an Iberia flight (IB7711), even though it is operated by Royal Air Maroc.

I want to file a court complaint, but I'm living in New Jersey. Anyone knows whether NJ courts take such a case?

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Iberia -- Flight booked/paid on iberia.com not honored

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