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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

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SAS did not save my reserved seats any suggestions?

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Jul 12, 2011, 4:20 AM

dreamreader0061 dreamreader0061 is offline

Join Date: Jul 2011

Posts: 1

SAS did not save my reserved seats any suggestions?

I need help. I completed my reservation by phone in order to secure window seats due to health condition. I was given reserved window seats. Upon 3 days prior to my flight, I was told when I called back that I had no reserved seats! It is an 8 hour long international fligt. I was told that there are no more window seats for my outgoing flight. How can I get them to upgrade my seat to a window due to their error? Any suggestions? Leaving July 14th. Thanks

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SAS did not save my reserved seats any suggestions?

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