[dspott1123]

My flight from Chicago to London scheduled to leave at 8pm on 6/19 was delayed for 7 hours--finally leaving Chicago at 3am on 6/20.

By way of compensation, the airline offered a $20 food voucher; we were told to go to the ticket counter, outside security, and waited over an hour for the voucher, which was finally provided by very grumpy and rude staff at the ticket counter. After all this, I discovered that there were no restaurants (other than fast food) in the International Terminal, and we then had to go through security again. By way of consolation BA served us dinner at 4am, and breakfast at three the next afternoon.

Obviously, I missed the first day of the program I was attending. I wrote a complaint to the airline upon arrival in London on 6/20. I suggested that by way of compensation they upgrade my return ticket for 7/4, but I did not receive any response until 8/4; it took them 5 weeks to respond to my complaint, and they have declined to offer any type of compensation at all.

I am going to phone customer service tomorrow to discuss this further. I hope that I can speak with someone who understands that this is completely unacceptable and is willing to do what it takes to rectify the situation; please watch for a further posting.