[Lazell]

I Am Sitting Here Furious As My Son, His Wife, Daughter Aged 7, Son Aged 4 And Baby Aged 9 Months Have Been At Bradley Airport In Connecticut For The Past 10 Hours. They Are Waiting For A Flight (which Was Due To Depart At 6:10 (et) And Arrive At Dfw At 9:00 Pm) Home To Dallas Fort Worth. They Got To The Airport Early As They Were Advised To Do So To Get Seats Together. They Were Informed That There Was A Techinical Problem (i've Heard That So Many Times) And They Were Sorting It Out. However They Did Have A Plan B And If They Could Not Fix The Problem They Would Bring Another Plane In From Boston Within The Hour. That Was Approximately 30 Minutes Before The Scheduled Departure. It Is Now Almost 10 P.m. (et) And They Are Still There. They Have Been Told A Plane Is On Its Way And They Should Depart At 10:45 Approx And Arrive Home At Dfw At 01.30. My Husband And I Are Going To Pick Them Up When They Get In. They Have Not Offered The Children Or Baby So Much As A Drink Of Water, Something To Eat Or Made Any Move To Apologise. The Baby Is "knackered" Excuse My Language But I Am From The Uk And I Am Extremely Angry About This Whole Situation. In Future We Won't Use Aa But I Know They Won't Give A Toss! What A Company, Useless. All The Restaurants Etc At Bradley Are Now Closed, Who Cares, Not American Airlines.