[tdncz]

For the past month +, I have sent and re-sent a question and then a complaint to Delta Sky Miles as to why they withdrew 25K miles from my account for a Business Class Upgrade from what was supposed to be an ATL to Kuwait trip (Via AMS).

When I tried to re-board in AMS for KWI, they told me the upgrade was only good from ATL to AMS and put me back in Coach. I looked on the website when I arrived in Iraq (where i am currently deployed) and saw that the mileage for an upgrade from ATL to AMS was 15K and from ATL to KWI qwas 25 K -- I was charged 25K.

I then sent the below message to Sky Miles Customer Service, and have re-sent and re-sent alomost a dozen times! I have even received a couple of "receipts that we got your e-mail" from Sky Miles but NOTHING else.

I am not in a place where I can call them via the phone , or I would have done it already.

ANY TIPS? Do they just IGNORE Complaints sent to their e-mail address?

Below is my LAST attempt a week ago:

ORIGINAL Message: ATTENTION: This is the SIXTH TIME I HAVE SENT THIS IN OVER THE PAST 2 MONTHS!! I am unsure of the confirmation number. However, on 18 June I flew from OAJ -ATL - AMS - KWI on a "M/M' fare. I am in the Marine Corps and was ultimately traveling to Iraq on official orders to deploy as part of Operation New Dawn. I arrived at KWI on 19 June. (Luggage was lost and found 5 days later.) The flight number in question: 9375 (ATL -AMS). When I recieved the ticket, I called Delta to upgrade to business class and was told it would amount to 25K miles from OAJ to KWI. Or I could do so at the airport. When I arrived at ATL after a 5 hour delay from OAJ, I rushed to the counter and was allowed to complete the upgrade to KWI. COST: 25K points. When I arrived in AMS, and attempted to board to KWI in Business Class, I was told that my ticket was coach to KWI and the upgrade I purchased was only good from ATL to AMS. That was not what I had paid for. In fact, the mileage Chart on the Sky Miles website lists as 25 K miles from Continental US to Middle East. For my fare to Europe I beleive it is only 15K miles. I initally thought that I was simply charged 15K miles for the US to Europe leg. However, when I learned that I was charged 25K miles, I was a bit taken aback. Hence this e-mail. I think that I am entitled to a refund of points - at least the 10K miles extra that I paid out of my account without receiving the benefit of a business class upgrade from US to KWI. I am a Preferred member of Star Alliance and have never had an issue when I have flow Sky Team airlines. Could you please look into this issue and respond to me at: troy.taylor@iraq.centcom.mil ? I appreciate you attention to this issue.

Sincerely, TROY TAYLOR