I booked my flight with Turkish Airlines. I asked them to give me a permission to travel with my cat, as I need to get back to my own country. I chose exact dates as I have an important trip right after my arrival. Turkish Airlines refused to take my cat with me inside the plane. I asked them to provide a space inside the luggage store. They refused again. I called to Istambul and asked them to help as I can not leave my pet in the strange country (a cat is a member of my family for several years). They said that there are two small dogs inside the cabine and one is in the luggage space, and they can not let me in with cat. I asked them to help me to solve it, as my cat will be sleeping with pills, and dogs are small, every animal in the cage. Their answer was "NO". I asked if they can move dogs to the luggage store if they do not want to mix cats and dogs. Noone can help me again. Moreover, they were rude, unpatient! I didn't even imagine people who work for an international airline company can talk this way - rude, gross, threatening way of speaking. I couldn't change my dates as I couldn't miss an important business trip just only to find a plane with no dogs or cats on it.
So, I can tell everyone not to use TURKISH AIRLINES as they will never help you. They will treat you improperly in all ways. Incompetent staff with rude manner of dealling with customers. There is an arrogant customer relations managers. It's me who ask them to calm down (usually, it's opposite). I just decided to stay away from this company. I will never use them again. I changed my flight to other airline company, even though I got some inconvenience.