[elizab1949]

Two people wasted a total of 4 hours on hold with Delta. Due to Hurricane, I changed my flight to sat morning departure from San Diego, to arrive NYC before hurricane was to hit. of course the airlines cancelled all flights incoming to NYC airports from 12 noon on sat. 8/27. Delta did not contact me to re-book. i went online but was told i could not change flights via delta.com. so was put on hold for over 1 hour. told only reservation was seat to philadelphia on tuesday, 8/30. after making the reservation, I realized i could not go on that flight...i had a meeting that i couldn't miss. so called the airlines back, on hold again for over an hour. finally rebooked flight from LAX to Newark, departing early morning on tuesday, to arrive tuesday 10 AM. Confirmed two times with agent - received email which stated flight depart san diego on wed., 8/31. Another 1.5 hours on the phone on hold. finally got a flight again from San Diego to Phildelphia via Atlanta.
Delta knew of the mess that would result from Hurricane Irene - had ample time to hire more agents and re-organize flights. i am putting this complaint all over the internet, delta has screwed me over one too many times now. i'm done.