[RichardLowenthal]

My wife and I flew business class on United to Tokyo with our three sons. We fly there often as my wife is from Tokyo and we maintain an apartment.
Aside from the normal rude and unacceptable customer service that is now common with United employees, we experience two amazingly negative events in the same flight. First we flew to San Francisco from San Diego to connect to the flight to Tokyo. The flight up was late, but departing flight was also delays. The original departure time was 1:30, but since we were late arriving we only go to the plane at 1:30. The Tokyo flight did not take off until 3:30, but United gave away our seats and bumped two 1K passengers with four business tickets off the flight without compensation. Then it got worse. We got to the flight the next day and had four seats in different parts of the plane with three boys age 6, 3 and 0 (infant). We asked the check-in counter, gate personnel and flight attendant for help to switch seats, but no one cared to help. So we started ask passengers to change seats. At that point, the purser came. Rather than help discuss with passengers to change seats she threatened me and my wife that if we ask another passenger to change seats she would have us removed from the plane and call the police. We were stunned. One man was nice enough to change seats so my wife could sit by our 3 year old son. But the purser made my 6 year old son sit alone all the way to Tokyo with a stranger and he was very upset. I have complained to the airlines and sent letters to Smisek himself and did not get any response, apology or any other effort on the part of the airlines to address the issue. UNITED SUCKS and I am now doing my best to avoid flying them.