[jenny w]

Hello Fellow Air Canada Survivors. I am another survivor but I'm not going down without a good fight and as a past advocate I intend to ask for compensation.

For medical reasons, I had postponed my flight back to Vancouver from Dublin . My insurance covered that - and paid Air Canada the $250 fee to do this. So........I wasn't feeling that hot when my new flight date, 5 days later arrived. However, I had to return to work. We stood in line at Dublin Airport for 2 and 1/2 hours and I learnt from the people ahead of me in the line, that the flight was delayed 12 hours. Nobody knew why, including the ground staff. An Air Canada rep would be flying to Dublin?

We were given some food vouchers and told to return 12 hours later. I phoned Air Canada in Calgary, and after a long wait, was told it was due to faulty cargo. I also learnt the flight would now be 14 hours delayed. Didn't they know all this when most of us passengers where doing our preboarding online the night before??

I checked in to an airport hotel and slept.
We arrived in Toronto, and of course my ongoing flight to Vancouver had to be changed. Air Canada provided a hotel for a brief nap. And even that was a hassle, as once again Air Canada had overbooked at some hotels and we had to wait by the shuttle buses at 4 am until they rebooked us.

The woman who checked me for the final part of this nightmare, contributed to the entire nasty experiencein the following morning. She was rude, showing no compassion or understanding.
I got home, exhausted and unable to work for another 2 days.

This is a brief description. I faxed a strong letter to Air Canada and they responded by email with an apology and a 15% discount offer.
I find this very lame! Almost a slap in the face, as it might as well be a flight sale! We were also given a sheet of paper on the plane with a $75 discount offer as a token.
So........does anyone know who the head of customer relations is? I know it is in there En Route flight magazine?
Also, is it worth pursuing further? Any advice much appreciated. I do have medical documents.