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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Ridiculous

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Sep 18, 2011, 5:03 AM

fyregurl1975 fyregurl1975 is offline

Join Date: Sep 2011

Posts: 2

Ridiculous

I've always known one law passed down from the airline gods:

"50 lbs or 50 bucks"

So I'll just list the ridiculousness of you Spirit Airlines:

1. you charge $38 to check a bag (normally free)
2. you charge $25 if said bag is overweight.. which you scale down 10 lbs less than any other airline.
3. you charge $40 for a carry on
4. you charge for luggage on each leg of a flight.. for real?

you would think that with all of these extra, over the top nonsense charges, that you could accommodate your passengers at least a little..

truly i will never fly spirit again, and i will make sure that i tell my frequent flyer friends that i would suggest they not either.

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Baggage Problems Ridiculous

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