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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Reservations Super stupidity by Continental, I am never going back to this sucking flight

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Sep 21, 2011, 10:54 PM

sethankur

Join Date: Sep 2011

Posts: 1

Super stupidity by Continental, I am never going back to this sucking flight

I have a flight from Philadelphia(PHL) to Delhi(DEL) via Newark(EWR).
They gave me two flights 1 from PHL to EWR and next from EWR to DEL.

After I took this flight, I realized I can reach EWR easily, so I called Continental and asked them if I can board from EWR directly--If they want they can give me my money back of PHL to EWR or if not just transfer me to EWR and sell the extra ticket to someone else.

Guess what, I was asked to pay money to change the ticket, holy cow!!

These duffers could have easily made more money by selling the PHL--EWR ticket to someone else and made me a happy loyal customer. And now--I am never going to fly continental again!! continental sucks--and sucks big time

U. Seth
Booking No--BWEC08
24th Sept PHL--EWR--DEL

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Reservations Super stupidity by Continental, I am never going back to this sucking flight

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