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Old Sep 23, 2011, 10:51 AM
mpk176 mpk176 is offline
 
Join Date: Sep 2011
Posts: 4
Default US Airways "Scam" to hike in-lap infant rates

US Airways has found a “scam” to charge more than advertised for in-lap infants. The bottom line is that when you select that you have an in-lap infant in an online ticket purchase, their online reservation system does not purchase the ticket (which should be at a rate of 10% of the current fare). I believe this charge is for international flights. You can actually verify this through their website as I have three times. In any case, here is the US Airways scam. Thinking you booked the lap-infant, at check in, when your only other choice is to skip the flight or leave your child, they charge you 10% the much inflated current rate (of course not the rate your seat was charged at). This truly looks like a scam to charge families with infants 3-5 times the rate they claim to charge and I cannot get US Airways to fix the problem. US Airways official response is: “This is the responsibility of the passenger to know the process and rules prior to travel.” The funny thing is that prior to the flight we called US Airways twice asking because we did not see a ticket for our infant; both times they said to get the ticket when we check in. This is really an unacceptable practice that US Airways has not been willing to listen to my four complaints.
 

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