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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Customer Service US AIR blocked me on facebook?!!?

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Nov 12, 2011, 4:26 AM

jcshin

Join Date: Oct 2011

Posts: 4

US AIR blocked me on facebook?!!?

can you believe that US AIR blocked me from facebook? i can't even write them a comment, or anything. they totally disabled my usage because i simply wrote the truth. who said that the truth was pain free? sometimes, you have to suck it up and accept the blame. do you honestly not want people to know that from following your airline order, i ended up busting my knee, got stitches and on top of that abandon me? sure, not many people know about this website, but they def do know facebook, and i will do whatever it takes to let people know that your airline sucks because that is not cool to block me because i wrote the truth! can you honestly say, What the hell? is this really happening?

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Customer Service US AIR blocked me on facebook?!!?

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